General conditions


TERMS AND CONDITIONS

 

WHAT’S INLCUDED: 

The price per apartment includes light, water, gas, final cleaning, parking.

IMPORTANT NOTES: 

Payment: 30% on booking – 70% on arrival.

The payment is possible by bank transfer to MONTEBALDO SRL UNIP. – Banca: Unicredit Corporate Banking – Bic/Swift: UNCRITM1D20 – IBAN: IT12H 02008 59260 000003831436 or by credit card.
The following Credit cards are accepted: MasterCard, Visa.

To collect the keys we will wait for you from 3 to 6 pm  in our office in Garda: MONTEBALDO | Via San Bernardo 137A, 37016 Garda (VR) – Italia  Tel. +39 045 72 55 666

Arrivals after hours must be agreed with our office.

A deposit of 100,00 € is requested for each apartment upon arrival. This will be returned on departure after the check of the apartment from our staff.

On the departure day the apartment must be left within 9.30 am.
On departure guests must leave the apartment in order, free of waste, the kitchen clean, the fridge empty, turned off and open, the dishes washed; otherwise the deposit will not be returned.

We speak: Italian, German, English.

Our office is open from 9.00 am to 12.30 am and from 2.30 pm to 6 pm, unless otherwise indicated.

 

GENERAL TERMS

 

CANCELLATION PENALTIES:

Any cancellation must be sent to us per e-mail or per fax and will take effect on the day we receive it.
You have to pay the cancellation penalties shown below:

  • within 4 weeks before arrival: 0% of the total amount;
  • from 4 weeks till 14 days before arrival: 30% of the total amount;
  • 14 days till arrival or no-show: 100% of the total amount;

There will be no refund if the client voluntarily decides to stop using the services before the end of the stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unexpected events or reasons, not attributable to the company, the company has the right to provide the customer another accommodation with the same or superior characteristics, without any additional payment on the parties.

 

PRIVACY POLICY

Obligatory information according to Italian D.Lgs. 196/2003 - Code on privacy

Our booking centre operates in accordance with the aforementioned law on privacy.

Therefore in execution of the requested services, the client explicitly allows the treatment of the personal data provided and their use for commercial, administrative, fiscal uses and for possible future communications regarding our operations.

As regards the treatment of data, the following is specified:

  • The personal data acquired will be collected and used as permitted by the law, on computer and paper media, exclusively to provide the services requested, also when this data is made available to other partners in the same service.
  • The acquiring of personal data concerning the client is necessary in order to supply the services required. In the absence of this data it will not be possible to supply the services requested and fulfil the obligations linked to the provision of these services.
  • It is possible to have access to the personal data held at any time, to modify this or to request its cancellation by contacting: Montebaldo srl - via San Bernardo 137A, I-37016 Garda (VR) – or at info@montebaldo.com (holder of the data).